![]() ![]() She wouldn’t specify how soon that might be, but added it would be “soon in government terms. You must collect your passport within 15 days from the time you are notified. Gould called the new tool a “first step in having more digital options,” and said she hopes to be able to announce online passport renewal applications soon. Check the Status of Your Visa Passport Tracking Options Overview If your visa application is approved, your passport and visa will be returned via our courier service. “It was something that became abundantly clear and it's a big lesson learned from the situation where we were a year ago.” “I found it hard to believe that you could track your package through Canada Post or through Amazon, but we didn't have that same opportunity for passports,” she said. Gould also announced a new digital tool to check the status of an application online, and said the added capacity at Service Canada will ensure it’s ready to handle another surge in requests when the first wave of 10-year passports expire this summer. And what Canadians can be assured of now, and the experience of Canadians in getting their passports, has changed.” “But what I would say is that we took real action to fix it. “Obviously there was a challenge and an issue with passports through the spring and summer of last year. She added her department has been working to streamline the system overall, after the Liberal government was heavily criticized last year by the opposition for failing to deliver certain services, namely timely passports and air travel. Please note that if the application you wish to track is not your own you must provide the full name and date of birth of the applicant in the comments box. You will receive an email response to your enquiry. “What is different today from where we were a year ago is we have more capacity in the system,” Gould told reporters in French. Please wait three weeks from the date you sent your application before contacting us to check its progress. Gould said Tuesday the capacity to process applications has nearly doubled in the last year - with Service Canada nearly doubling its staff in that time, plus adding new service centres - and she guarantees Canadians will be able to get their passports on time for any surge in travel plans this summer. “Regardless of the situation, Service Canada staff have continued to drive that number down, and today it is completely eliminated,” she said. Of the remaining backlog at that time, some of the applications were “quite complex to process,” and in some cases resulted in no passport being issued, Gould said Tuesday. Gould had announced in January the application backlog had been “virtually eliminated,” and that 98 per cent of applications had been processed.
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